SHIPPING INFORMATION
With ongoing negotiations between the federal government and the Canadian Union of Postal Workers (CUPW), a potential Canada Post service disruption may begin as early as November 15, 2024, should an agreement not be reached. To ensure uninterrupted delivery, we have proactively switched our shipping courier.
Please note the following important details:
- P.O. Boxes and Fly-In Communities: Orders to these addresses will not be accepted during this time. Please select a UPS pick-up location or a valid shipping address for your order to be shipped to.
- Remote Areas: Deliveries to remote locations may require retrieval from the UPS pick-up location nearest your address.
For any affected areas, we recommend providing an alternative delivery address or visiting one of our retail locations for convenient shopping in your area.Thank you for your understanding, and rest assured that we’re committed to minimizing any potential disruption to your shopping experience.
Orders that qualify for free shipping are shipped by UPS. Depending on what state and city you are in, shipping takes between 2-5 business days (approximately).
If you need a more precise estimate of how long it will take your order to arrive, you can get a detailed timeline by going to the UPS website and entering both our postal code (V5G 4Y1) and the ZIP code of the destination.
Our team is working to process and ship orders within 2 business days. Please note that processing and shipping times may vary during promotional events.
TRACKING
A tracking number will be sent to you via email once your order has been placed and processed by our team. It can take up to 3-5 business days to receive these details. If you do not receive tracking details within 5 business days please contact our team at team@withinus.com.
ODD
If the 'no signature' or 'leave at the door' option is selected (or no on-demand option is selected), withinUs cannot be responsible for lost or missing packages.
RETURNS
At withinUs, our goal is to provide premium quality products that exceed expectations. As such, we offer a 30-day guarantee for all products. If you are not satisfied with your product, we will accept returns within 30 days of purchase. Fill out form below.
FOR UNOPENED PRODUCTS
Please email us at team@withinus.com with your order number, product name, and reason for return. We will then send you a return shipping label via email. Upon receiving the returned product, we'll initiate a refund in the original form of payment.
FOR OPENED OR SAMPLED PRODUCTS
Please reach out to team@withinus.com with your order number, product name, and the reason for your return. We will provide you a return shipping label via email. Upon receiving the returned product, our team will send an e-gift card in-kind to be redeemed at withinUs.com within 7-10 business days upon acceptance of your return.
SUBSCRIPTION RETURNS
You have the flexibility to modify your subscription preferences at any time, including updating your delivery frequency, changing product selections, or adjusting shipment dates. However, once a subscription purchase is processed, it cannot be canceled or refunded. Please make any desired modifications to your subscription settings before the next billing cycle to ensure accuracy and satisfaction. If you require any assistance with your subscription, please contact team@withinus.com.
OTHER INFORMATION
If you have purchased a withinUs Natural Health product from a retailer partner, kindly refer to their return policy.
In the event of challenges returning to the original retailer, our dedicated Customer Service Team is here to assist. Email team@withinus.com with your proof of purchase and reason for return.
Please note that products purchased on sale are considered final sales. For all other order inquiries, please contact team@withinus.com for assistance.
Kindly be aware that withinUs Natural Health reserves the right to refine or amend this policy. While certain returns may be subject to a restocking fee and/or return shipping charges or eligibility constraints, we encourage you to reach out to us first. Allow us the opportunity to assist and guide you in resolving any questions or concerns you may encounter. Embrace the withinUs Natural Health journey with peace of mind and satisfaction.