Shipping & Returns

SHIPPING INFORMATION

Orders over $75.00 USD qualify for free standard shipping within the USA.
Orders that qualify for free shipping are shipped by DHL. Depending on what state and city you are in, shipping takes between 2-5 business days (approximately).

If you need a more precise estimate of how long it will take your order to arrive, you can get a detailed timeline by going to the DHL website and entering both our postal code (V5G 4Y1) and the ZIP code of the destination.

Our team is working to process and ship orders within 2 business days, while following protocols put in place for health and safety. Please note that processing and shipping times may vary.

Looking for a product that doesn't require shipping? 


Check out our withinUs™ e-Gift cards. 

TRACKING

A tracking number will be sent to you via email once your order has been placed and processed by our team. It can take up to 3-5 business days to receive these details.
If you do not receive tracking details within 5 business days please contact our team at team@withinus.com


 
RETURNS

Our goal at withinUs™ is to provide premium quality products and a positive experience for our customers.

If you wish to make a return, please get in touch with our team at team@withinus.com within 30 days of your purchase.

In your email to our team please include the following information (all information can be found in your order confirmation email):
- Order number
- Date of purchase
- What item(s) you wish to return
- Reason for return

If it exceeds 30 days since your purchase, we will unfortunately be unable to offer a refund or exchange. The item being returned must be unused and in sealed packaging.

To complete your return, we require a receipt or proof of purchase, photos of any damaged product (if applicable), and the packaging (do not dispose of unless advised by our team).

Please note: All items purchased during sales and promotions are FINAL SALE. withinUs™ can only consider refunds for items purchased from our website - withinus.com.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
For return shipping address information please contact our team at team@withinus.com

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you may want to consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.

REFUNDS

Once approved your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. 

Late or missing refunds:

If you haven’t received a refund yet, please double check with your bank or credit card company. Please allow 3-7 business days for your refund to appear on your credit card statement. 

If you’ve done all of this and you still have not received your refund yet, please contact us at team@withinus.com


Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items/promos will not be refunded.


EXCHANGES 

We only replace items if they are defective or damaged. If you need to exchange for the same item, send us an email at team@withinus.com along with photos of the damaged item(s).