withinUs™ Wellness Rewards Program Terms & Conditions

The withinUs™ Wellness Rewards Program (“Program) is brought to you by withinUs Natural Health Inc. By participating in the Program, you also consent to the Program terms and conditions set out below. withinUs™ Natural Health Inc. assumes no liability for any user's participation that contravenes the laws or regulations of their place of residence. Participation is subject to present and future program rules. Participation is valid only on withinus.com (US) and withinUs Wellness Rewards (“Points”) may be earned and redeemed only on withinus.com (“Website”). 

Participation in the Program is a privilege granted to Website users, and as such, withinUs Natural Health Inc. specifically reserves the right to terminate, cancel, suspend and/or modify the Program, or any specific user's participation in the Program. If withinUs suspects that such user is conducting fraudulent activity to acquire, accumulate or spend Points including, but not limited to, by a user creating multiple Program accounts, false referrals, etc. In the event of termination of your participation, all benefits including all accrued Points and other program benefits will automatically and immediately be forfeited. withinUs has no liability to participants for unused Points or other program benefits.

If you return a purchase, your account balance may be reduced by the number of Wellness Rewards points earned for that purchase. If a refund or correction is applied to your account, your account balance will be adjusted up or down by the number of Wellness Rewards points related to the refund or correction, as applicable, and your account balance may become negative.

Our records of the number of Wellness Reward points earned, redeemed, or deducted are deemed accurate. If you have a concern regarding your account balance, you must contact us and provide relevant evidence within 30 days from the relevant transaction date to report any discrepancy. If we do not hear from you within 30 days, it means you agree with us about those Wellness Rewards points.

We are not obligated to honour a request to earn or redeem Wellness Rewards points that were not earned or redeemed due to an error or delay in the sending or loading of offers.

At the sole discretion of withinUs Natural Health Inc., you may be permitted to transfer your Wellness Rewards points to another Program member. Please contact the team for more details at: team@withinus.com 

Should you choose to close your account, you will have 30 days to redeem any Wellness Rewards points accumulated in your account. Any Wellness Rewards points not redeemed after 30 days from the closure of your account will be forfeited and removed from your account.

Users must be logged into their withinus.com account to earn Points. Users may earn Points for registering for an account on the Website.

Points earned are based on the amount spent on products, not on the amounts of any discounts, account credits, taxes, or shipping. If an order is cancelled, Points awarded for the purchase will be cancelled.

Registered users who refer a new customer to the Website may earn Points for each successful new customer referral. To qualify, the referred person must place an order on the Website and be a new customer on the Website. Customers may not refer anyone who has an existing withinus.com account under an alternate email address or a variation of their name.

From time to time, withinUs Natural Health Inc. may amend the requirements for earning or redeeming Points, without notice to users. Users only earn Points based on activity on and via the Website. Users will be able to check the number of Points accumulated in their account by logging in to their account on the Website and viewing the Program account page.

Users may not redeem or exchange accumulated Points for cash. Points have no cash value and do not constitute property of the user.

Points may be redeemed by logged-in users when making a purchase on the Website. Users must login to their account to redeem Points, and claim rewards on the Program landing page or in the Shopping Cart when checking out on the Website.

Unless otherwise specified, Points may not be redeemed in conjunction with other discounts or special offers. withinUs Natural Health Inc. may limit the number of Points which may be redeemed at one time. Users may redeem only one discount reward per purchase. However, users may redeem both product rewards (for example, to receive a free withinUs product) and a discount reward in a single purchase.

withinUs Natural Health Inc. in its sole discretion reserves the right to determine the redemption options available to users at any given time and to set and modify the Point values associated with these redemption options, without notice to users.

The system will update the user’s remaining Points after Points are redeemed. Rewards cannot be applied to past purchases. In addition, points may automatically expire if a user’s account is revoked or otherwise cancelled.

withinUs Natural Health Inc. reserves the right to vary any or all of the terms of the Program, to amend these Terms of Service, or to terminate the Program, at any time without notice and without further obligations to users, including, but not limited to, modifications which: a) govern Points earned on and after the date of the change; or b) change the value of already accumulated Points; or c) alter requirements for use of Discount Codes. Notice of any such changes, amendments or termination may be provided to users via email, or by being posted on the Website and will be effective immediately, unless otherwise stated in such notification.