Wholesale Account Lead

About withinUs® 

withinUs® is a Canadian, female-founded natural health supplement company and a Certified B Corporation®. We are proud to be recognized as a Great Place to Work®. 

Since launching our premium TruMarine collagen peptide in 2013, we’ve grown into an omni-channel wellness brand with a strong e-commerce foundation and a national retail presence across 2,200+ locations. 

We believe in building products and a brand with integrity. In a category where trust matters, we lead with transparency, education, and standards we don’t compromise on. Our mission is to support women’s health and help people invest in wellness and longevity with confidence. 

About The Role 

We’re looking for a relationship-driven Wholesale Account Lead who is excited about building partnerships, growing accounts, and creating meaningful customer experiences. This role is a mix of inside sales, account management, and field relationship building — ideal for someone who enjoys connecting with people, spotting opportunities, and turning conversations into long-term partnerships. 

You’ll work closely with the Marketing, and Operations teams to support growth across wholesale, retail, wellness, fitness, spa, and boutique channels. From nurturing existing accounts to bringing in new business, you’ll play an important role in helping us expand our reach and strengthen our customer relationships. 

This is a great opportunity for someone who is proactive, organized, curious, and energized by a fast-paced environment where no two days look exactly the same.

What You’ll Be Doing 

Building & Growing Relationships 

• Develop strong relationships with wholesale, retail, wellness, fitness, spa, practitioner, and boutique partners 
• Identify and pursue new business opportunities through outreach, networking, referrals, and industry events 
• Support and grow existing customer accounts through regular communication, follow-up, and ongoing partnership development 
• Conduct customer meetings, presentations, and on-site visits to better understand client needs and support sales growth 
• Represent the company at local and national trade shows, demos, and 

Driving Sales & Supporting Growth 

• Collaborate with Marketing, and Operations teams to support campaigns, product launches, and account initiatives 
• Deliver thoughtful and engaging sales presentations and product education to customers and partners 
• Use CRM tools and reporting systems to manage customer relationships, sales activity, and follow-ups 
• Monitor customer feedback, industry trends, and competitor activity, and share insights with the team 
• Support the development of sales and trade marketing materials alongside the Marketing team. 

Customer Support & Account Management 

• Be a trusted point of contact for customers by providing responsive, professional, and solution-oriented support 
• Help manage customer portals, account processes, and order coordination 
• Resolve customer concerns with professionalism, empathy, and a problem-solving mindset 
• Maintain accurate records, activity reports, and territory updates
  

What You Bring 

• 2-5 years of experience in sales, business development, account management, or customer relationship management 
• Experience within wellness, supplements, luxury retail, fitness, or related industries is an asset. 
• A natural ability to build relationships and communicate confidently with a wide variety of people 
• Strong presentation, negotiation, and organizational skills 
• Comfort working independently while also collaborating closely with a team Experience using CRM platforms (Salesforce preferred), Microsoft Office, and digital sales tools 
• A proactive mindset with strong follow-through and attention to detail Someone who is adaptable, motivated, and excited to contribute ideas and solutions 
• Additional language skills such as French, Cantonese, or Mandarin are considered an asset. 

What Success Looks Like 

• Building strong, long-term customer relationships rooted in trust and service
• Growing existing accounts while consistently identifying new business opportunities 
• Bringing energy, initiative, and professionalism to every customer interaction
• Contributing positively to team goals and company growth 
• Acting as a strong ambassador for the brand 

Working Conditions 

• Full-time role with a combination of office, remote, and field-based work
• Approximately 30% travel, including customer visits, trade shows, and occasional travel across North America 
• A dynamic role that includes both desk work and active time in the field meeting partners and customers

What We Offer 

• We offer a base salary of $65,000 - $72,000 CAD, with performance-based variable compensation bringing your on-target earnings (OTE) to $90,000 - $110,000 
• The final offer will reflect experience, qualifications, and alignment with the scope of the role 

Benefits 

• Extended health and dental benefits 
• RRSP matching 
• Paid birthday and volunteer days 
• Annual professional development support 
• Paid birthday and volunteer days 
• Wellness support and product discounts 
• Complimentary withinUs® products + Friends & Family discount 

Our Commitment To Inclusion 

withinUs® is committed to building a respectful, inclusive workplace where everyone feels seen and supported. We welcome applicants of all backgrounds, abilities, and identities. If you’re excited about this role but don’t meet every requirement, we encourage you to apply; your perspective matters. 

Our Culture 

withinUs is a team that values alignment, clear communication, and follow-through. We believe shared standards create the foundation for trust, ownership, and autonomy. 

We take a thoughtful, long-term approach to brand building and work closely across teams to execute with care and consistency. We take our work seriously, support one another fully, and value doing things the right way. 

Accommodation 

withinUs® is committed to providing accommodations throughout the hiring process. If you require accommodation at any stage, please let us know, and we will work with you to support your needs. Please send your resume and cover letter to careers@withinus.com.