How to Manage Your Subscription
Our goal is to make sure you are completely satisfied with your subscription. We created this guide to help you manage your products. If anything in this guide is not clear or hard to understand, please let us know!
Where to manage your subscription
Your subscription can be managed by signing in to https://withinus.com/account/login. After you sign in, click the "Manage Your Subscription Here!" link. After clicking the link, you will see a list of your subscriptions in a table format.
How To:
To ensure a seamless checkout experience, please make sure your billing address matches the address on your credit card.
Due to a recent website update, payments may not be processed if your shipping or billing address does not match your banking information.
Follow these steps to update your billing address:
For Standard Payments:
- Log in to your withinUs account.- Navigate to "My Account" and select "Manage Your Subscriptions."
- Choose the subscription that requires a billing address update.
- Click "Edit" next to "Payment Method."
- Follow the secure link sent to your email to update your billing address.
- You're all set!
2. For Shop Pay Users:
- Click "View Payment Information" in the secure link sent to your email.
- Select "Use a Different Card."
- Add your updated credit card details and update your billing address to match your banking information—without deleting any existing cards.
- Click "Save Card."Click "Update."
- You're done!
Important: If you use Shop Pay for subscriptions, do not remove your original credit card. Deleting it may cause issues and prevent future updates.If you need assistance, we're happy to help! Contact us at team@withinus.com or call 604-428-3143
Speed up or slow down how often you get your product delivered
If you are going to be away, or you have enough product to last until your next delivery
View which credit card you are using, or update your credit card information
Change your shipping or billing address
Ship your product sooner with a faster shipping method, or change to a slower, less expensive one
View a list of upcoming orders, adjust quantity, or skip an order
View a list of past orders and receipts
Adjust the quantity of products in any of your subscriptions
You no longer want a subscription and want to cancel all future orders